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L. "Toward of theory of knowledge re-use: Types of knowledge re-use situations and factors in re-use success", Journal of Management Information Systems, Vol. 18, No 1, pp.57-93. 2001 [Paulzen et al. 2001] Paulzen, O., Perc, P., "A Maturity Model for Quality Improvement in Knowledge Management", in: Wenn, A.; McGrath, M.; Burstein, F. (Hrsg.): Enabling Organisations and Society through Information Systems, Proceedings of the 13th Australasian Conference on Information Systems (ACIS 2002), S. 243-253, Melbourne 2002 [Schefe et al. 2003] Schefe, N., Timbrell, G. "The Systematic Improvement of Advice given by Public Sector call-centres", Proceedings of "KM Challenge 2003 Conference" 3-4 April, Melbourne (2003) [Strohmaier 2003] Strohmaier, M. "A Business Process oriented Approach for the Identification and Support of organizational Knowledge Processes", Proceedings der 4.

Pages: 414

Publisher: University of Hawaii Press; First Edition edition (November 1985)

ISBN: 0824808908

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