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In this on-demand webinar, Red Hat’s senior VP of infrastructure, Tim Yeaton, talks about Red Hat's approach. It must track the time between the request and actual customer contact (or failed contact), along with the data generated during the contact, including actions taken and call outcomes. It's less expensive to plan for growth and install a little extra voice and data cabling during construction. This creates a link between the capabilities and the customer's existing infrastructure.
Publisher: Heinemann Library (April 19, 2005)
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